It is the purpose of our roles to deliver exceptional customer service to all our customers, whether that be residents, leaseholders, or clients. We understand that managing people’s homes requires dealing with customers that have an emotional investment and this can sometimes cause distress and make dealing with customers difficult. We are prepared and have […]

It is now almost than 13 years since the introduction of The EPC (energy performance certificate). It was on the 1st October 2008 that the EPC had to be displayed with any property either for sale or rent. I remember at that time there was a huge drive to get properties rated. The Energy Performance […]